Guiding Principles

Guiding Principles

Duncan’s Creative Kitchens operates on the guiding principles my father taught me.

  • Be the most trusted and reliable kitchen and bath design studio in the area.
  • Show attention to detail in every phase of every project.
  • Stay true to superior design, quality materials, professional construction, and timely completion.
  • The customer’s life is the only template to use in the individualized design of a kitchen.
  • Honor the client’s budget.
  • Customer satisfaction, comfort, function, and aesthetics will fit into every budget.
  • Education and customer support is a responsibility not a luxury.
  • Don’t rely only on manufacturers’ guarantees. Stand with our clients and behind our projects.
  • If a problem arises, be honest and help resolve the issue.
  • Maintain a constant flow if communication through each phase of a project.
  • Honesty always wins out over greed.

This is a foolproof business model. We believe that living these principles is the reason so many clients have referred us to their friends and family.  We appreciate that fact and we won’t take that trust lightly!

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Scott was able to turn around and meet our needs with an unrealistic time frame – the result was fantastic. His ballpark figures were right on the mark and his time frames proved to be accurate, even with a few delays. We are very pleased with our results and would recommend him highly. He also has a nice/calming personality that helped us remain calm during the stress of remodeling.

- B. Pennewill - Bradenton